Restaurant Pro Express
Restaurant point-of-sale features
With over 20 years in the point-of-sale industry, pcAmerica software is used by over 50,000 users worldwide. Our restaurant point-of-sale software is perfect for fine dining, quick service and many other hospitality environments.
Servers may login into the POS with a secure login card or with their user name and password. If the server isn't yet clocked in for the day, Restaurant Pro Express will clock them in. The manager button on the top of the screen can be used to access back office functions such as reporting and menu management. The picture and colors of this screen can be modified to match the style of your restaurant.
Cash Register Express and Restaurant Pro Express provides the convenience of their Self Service feature, this feature allows you to utilize your POS as a kiosk or a separate POS terminal for your customers to ring in their own items in a quick and convenient manner. After the order is placed either generate a ticket with a bar code to be scanned and paid for at the register…or swipe your credit card to pay immediately.
The menu screen is a simple screen where the server enters the order. Departments are listed down the left side and the items within that department are on the right. Menu buttons can be configured with colors and pictures. Colors are often used to categorize like items for faster checkout. The sixteen items on the bottom of the restaurant POS screen provide one touch access to configure commonly used functions or best sellers.
Managers can configure different menus for breakfast, lunch and dinner. Restaurant Pro Express automatically switches between menus on a schedule. Users can also manually switch to a different menu at anytime.
The multiple menu function can also be used for holiday menus. For example, a Valentines Day menu can be planned and programmed in advance for February 14th; the menu will automatically turn on and off at the correct times.
POS software Restaurant Pro Express easily allows customers to open a bar tab by swiping a credit card. This saves time by not having to store credit cards behind the bar, but also cuts down on misplaced credit cards.
pcAmerica POS software, Cash Register Express / Restaurant Pro Express has the capability of emailing customer receipts and vendors purchase orders. The dual benefit of convenience for the customer and paper savings for the business makes this one of our favorite features. This ‘green’ feature is just another way that pcAmerica helps in saving paper and helping the environment.
After a menu item is selected, RPE will prompt the server to select the modifiers for that item. The server is walked through the selections one at a time, leaving no room for error. Modifiers can be forced, meaning they must be selected or optional. You can configure modifier groups to allow more than one selection when applicable (such as toppings on a hamburger).
Item Modification, Deletion
Items can be modified or deleted off of a ticket if they have not yet been sent to the kitchen. Otherwise, manager permission is required by touching the item and touching the desired function. Multiple items can be selected at the same time so your servers don't have to perform the same operation more than once. The Reorder Round function is a quick way to reorder several drinks without having to manually reenter them.
Comps, Buybacks, & Voids
Managers may wish to comp an item for a VIP customer or void an incorrectly ordered item. Bartenders often buyback an item for a regular customer. Comps, buybacks and voids are permission based exceptions that require a reason code to be selected. All exceptions are listed on the Operational Exceptions report with the server ID, date, time and reason code.
Selling Retail Skus
If your restaurant sells t-shirts, mugs or other retail products, they can be rung up from any POS terminal by using a button for the item on the menu or scanning the bar code on the item. Items are configured within Restaurant Pro Express in the same interface that menu items are created – the main difference in process is the UPC number would be assigned as the item number.
Restaurant Pro Express offers online ordering for restaurants. This simple to use online interface enables customers to order and pay online. Customer orders are automatically printed out in the kitchen. Growing in popularity, this solution opens new avenues for restaurateurs and is scalable for any size business.
Kitchen Order Printing/Kitchen Display
RPE enhances the efficiency of your kitchen with its order display capabilities and detailed performance statistics. Print orders to a kitchen printer or display them on a kitchen video monitor. Reduce theft and loss due to incorrect orders by routing orders through your POS system.
Credit Card Processing
Eliminate long lines and speed up order processing at the point-of-sale. Restaurant Pro Express offers integrated transaction processing for credit, debit and gift cards including tips. Our POS software can process card based transactions in as little as 2-3 seconds. RPE is a certified PA-DSS compliant software application. The four primary card issuers – Visa, MasterCard, American Express and Discover – require that all businesses that accept credit cards follow the PCI rules and regulations. To meet ongoing requirements, our POS software now supports 3DES pinpad encryption which is required by the latest PCI standards.
Inventory Management Features:
Inventory and Ingredient Tracking
RPE includes a robust inventory and ingredient tracking module that enables restaurateur to track inventory levels and reduce or eliminate spoilage, waste, theft and stock discrepancies. Never have to tell a customer that you are out of a menu item. Restaurant Pro Express forecasts ingredient usage and notifies you when it is time to reorder.
Point of Sale software Cash Register Express and Restaurant Pro Express’ Barcode Express feature is ideal for printing custom barcodes, for items created in-house or those without a barcode. This gives a greater sense of control over inventory by allowing you to use your own numbering/labeling system.
Create Purchase Orders
Creating purchase orders in Restaurant Pro Express is quick and easy! Our detailed purchase ordering functionality enables users to assign a vendor, set reorder levels and quantities for each item. In addition, items can be ordered individually or by the case.
Low Stock Alerts/Automatic Reorders
Restaurant Pro Express point-of-sale software ensures you never experience stock outages. Each item that gets sold automatically adjusts the store's inventory levels. RPE can be set up to alert you when inventory reaches a predefined level to trigger a reminder to reorder. Simply set up RPE to automatically reorder items when inventory reaches a certain level.
Gift cards can be sold and redeemed through the POS system with no transaction fees. Your restaurant can purchase gift cards that are customized with your logo. Gift card data is available at one location or between multiple locations, in real-time with no transaction fees. If a multi-site franchisor wishes to issue gift cards where multiple franchisees may claim the redemption, we recommend using a processor-based gift card system.
The use of coupons as a marketing tool is a proven method for creating repeat business from your customer base. Offer a variety of promotions including percentage discounts, buy 1 get 1 free and other time sensitive sales promotions to generate repeat business from existing customers.
Restaurant Pro Express provides easy access to detailed customer information. Retain customer profile information so that you can look up customers by name. View historical data on what they have purchased and when. Use this data for outbound direct marketing to generate repeat business.
Restaurant Pro Express empowers restaurants to effectively target existing customers and potential prospects through built-in gift and loyalty programs. Retain and utilize customer information to do direct mail or email marketing campaigns based on their historical purchases.
Promote feature menu items, impulse food items, cross-sell products or generate additional revenue by selling advertisements to vendors or suppliers. Deliver messages enterprise-wide or target specific audiences in key locations. Display advertisements on LCD pole displays, full-size LCD displays and pin pads.
The Social Network Appreciation Platform enables brands to integrate gift and loyalty programs with social networks and reward customers for their in-store purchase activity as well as their activity on popular social networking sites. The SNAP community is made up of individual brands sharing a robust and flexible hosted rewards application. Within SNAP, brands can engage customers by building creative loyalty campaigns with things like badges, leaderboards and automated check-ins on services like foursquare. The main feature of SNAP is the ability to allow customers to enable automated messages to services such as Twitter and Facebook when they complete a loyalty transaction. In return for sharing their experience with friends and followers, they can be rewarded extra loyalty points. RPE has a direct integration with this service so getting started is easy. Just call your pcAmerica representative for more information on how you can connect you business with all of your customers and their friends and followers.
Employees can easily log in to Restaurant Pro Express by entering in an ID and password via the touch screen interface. This is a quick and easy method for validating who is accessing and using your point-of-sale systems.
Restaurant Pro Express offers the ability to use swipe cards as employee ID cards. Simply swipe the employee card through the mag stripe reader on the POS system to log in or out. Using a swipe card for employee login eliminates the need for employees to remember IDs or passwords. The swipe cards are also reusable if an employee is terminated or resigns. They can also be deactivated for an added level of security.
Easily track suspicious activity by using exception tracking. Introduce a new level of accountability by tagging a security record every time a key function is registered on the POS system. Functions such as refunds, voids, age verification and other activity can be displayed on security monitors and recorded for review when used with a DVR security system.
Protect you business from age verification fines and penalties. Validate age for alcohol and tobacco purchases using the same bar code scanner used to scan merchandise. Simply scan the customer's driver's license to validate age and prevent the sale of prohibited items to minors. This not only reduces liability for your business but also insurance costs.
Restaurant Pro Express integrates seamlessly with security cameras and DVR systems. Give your employees peace of mind and your business added security by integrating a security camera and DVR system to record activity in your restaurant. Set up your security system to record activity at the door, checkout counter and back office. Use exception tracking to record suspicious activity like refunds, voids, discounts or sales in which age needs to be verified.
The integrated time clock functionality allows employees to punch in and out of any POS workstation. Use ID cards to eliminate "buddy punching". Supervisors can easily correct or input forgotten time clock entries. Our time clock software also offers comprehensive reporting that makes processing payroll easier.
Version 12.5 (or higher) of Restaurant Pro Express features a labor scheduler making it simple to schedule employees for work. The interface makes it easier to schedule and also offers a quick snapshot of how many employees are working as well as what job roles they are working that day. Schedules can be printed for employees or copied from previous weeks so they don't have to be recreated from scratch. A new Labor Cost Percentage Report has been added to help business owners make more informed decisions regarding how much labor to schedule.
Use Job Codes to set up responsibilities for your employees. Employees can only select job codes assigned to them. Ensure the right employees are performing the right tasks, at the right time, at the right location. Our job code functionality makes assigning work related tasks easy.
Shift Close Out
At the end of shift, many restaurants require bartenders and cashiers to count their drawer. The Cash Count screen is an easy way for cashiers to count their money, allowing them to move fast so they can end their shift and go home.
Restaurant Pro Express uses blind balancing which is known to enforce honesty when handling cash. The POS system can automatically prompt for a recount if the counted amount is different from the expected amount.
Nearly any action performed at the restaurant POS terminal can be recorded and reported on within the Reporting screen. Restaurant Pro Express includes 75 reports, most of which can be run between a date range with several pieces of selectable criteria. Reports can be viewed on the screen, printed and on most occasions exported to Microsoft Excel.
Web Portal Reporting
OnCloud is an internet based system of reporting and back-office management tools that synchronizes data with Restaurant Pro Express providing online access to detailed business reporting. This web-based suite of reporting, inventory, employee, labor and management tools is accessible from a web browser on any computer with Internet access. It works in conjunction with your existing pcAmerica POS system making it the perfect solution for restaurant owners that need to easily monitor and manage their business from a remote location.
Mobile Tableside Ordering
Restaurant Pro Express™ Mobile works in conjunction with traditional pcAmerica POS terminals and synchronizes guest checks and menus in real time, so servers can place orders tableside but also view their open tabs and make changes at the POS station. Restaurant Pro Express™ Mobile gives servers the chance to offer a higher level of customer service and helps reduce wait times.
Restaurant Pro Express™ can help increase efficiency and accuracy in any quick service restaurant. Reduce theft, save time, and improve your bottom line by using the pcAmerica point of sale system. The POS system offers a varietyof features including fast order taking, secure user logins, customizable menus, delivery and driver tracking, and customer loyalty incentives. With over 75 security features, your Restaurant Pro Express™ POS system will monitor all cash and employee activity in your restaurant. You can assign system permissions and restrictions to specific employees or job roles to help reduce employee theft. The customizable menu screen of Restaurant Pro Express™ offers employees simplicity and functionality. The touch screen features color-coded buttons in order to make it easier for employees to choose the items that their customers want. When a customer calls in to order items from your restaurant, a caller ID system will instantly open a new ticket with the customer's name, address and phone number. This allows the employee to open with a friendly greeting and offer to repeat their prior order. The Restaurant Pro Express™ POS system also features customer loyalty programs to keep repeat customers and attract new ones to your restaurant. With the gift and loyalty programs from pcAmerica's Restaurant Pro Express™, you have the ability to offer discounts and rewards to your frequent customers. Our POS systems are simple to set-up and user-friendly in your quick service restaurant. If you are interested in utilizing the Restaurant Pro Express™ point of system in your restaurant, contact your sales representative at pcAmerica. Learn more by visiting http://www.pcamerica.com/pos-restaurant-system-recommendations.html
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